Product Information
Do you offer photo editing?
Yes! We offer free cropping, color adjustments and adding text to your photo. If you would like additional enhancements, then we can definitely help you with those requests. Contact us at the time of ordering your tiles and we will be more than happy to work with you to enhance your image.
Do you show proofs?
Yes! just contact us and ask. If your order requires a proof, production turnaround time begins after you have approved the proof. If a proof is requested, you will be emailed within 1-3 business days by our customer service team.
What file formats do you accept?
We accept all standard image files (JPEG, PNG, GIF, TIFF, etc.). We do recommend photos be a minimum of 300 dpi to ensure a high quality print. No need to worry about cropping the image.
What is the difference between indoor and outdoor tiles?
| Processes | Dye Sublimation | Kiln Fire |
|---|---|---|
| Cost | Cost starts at $13 | Cost starts at $35 |
| Production Time | 2 - 3 days | 5 - 7 days |
| Attributes | Great reproduction of color and vibrancy. | Color and images extremely durable. |
| Faster production time. | Will not fade in sunlight. | |
| Can be printed on unlimited number of products. | Graffiti resistant. | |
| Can be installed underwater. | ||
| Application Examples | Ceramic tiles (single and murals), coasters, trivets, wall art, museum displays, key chains, metal, wood, coffee mugs, ornaments, magnets, glass tile, phone covers, iPad & tablet covers, water bottles, etc. | Wall Murals (inside & outside), floors, decks, pools, spas, jacuzzis, restaurants, hotels, casinos, commercial signs, non-profit/school fundraisers, kitchen backsplashes, showers, & steam rooms. |
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What kind of photo looks best printed on tiles?
We recommend high-quality, colored photos. The higher the quality, the better the details appear on the tiles!
What processes do you use?
We have the capability of printing to substrates with the following processes:
Kiln Fired: We use organic toners to print your image and then bake your product in our kilns up to 2,500 degrees Fahrenheit. This process allows for an image that can withstand the harshest environments. The image on the substrate will not fade from UV rays and is resistant to graffiti. This is a great product for outdoor tile murals, kitchenware, memorial plaques, and any other substrate on which you want the image to stay permanently.
Dye Sublimation: We use the dye sublimation processes for a large variety of products because of the great replication in color and vibrancy. Some examples of products that we can produce with the sublimation processes are tiles, coasters, key chains, metal, wood, coffee mugs, ornaments, magnets, glass tile, phone covers, Ipad & tablet covers, water bottles, necklaces, earrings, etc.
Silk Screening: We have the capabilities to screen to all most any substrate on the market. We use this processes for shirts, garments, house address tiles, safety signage, part marking, etc.
Pad Printing: For small products of various substrates, pad printing is often the preferred choice. Tile Products Group recommends using pad printing for products that have irregular shapes and surfaces, such as round, convex and concave. Some examples of products that lend themselves to pad printing include faceplates, golf balls, calculator and computer keys, pens, key chains, and lighters.
What substrates can you use for Processes?
Indoor processes: Ceramic tiles, coasters, key chains, metal, wood, coffee mugs, ornaments, magnets, glass tile, phone covers, iPad & tablet covers, water bottles, etc. We are constantly adding new products, so please reach out with any request you may have and we will do our best to find the perfect match.
Outdoor processes: Ceramic tiles, porcelain tiles, trays, coasters, memorial plaques, etc. We can bake to any substrate that has a ceramic or porcelain coating. Please feel free to reach out with any request you may have and we will do our best to find the perfect match.
Will my tiles look exactly like my photo / illustration?
We always strive for 100% replication, but printing on tiles will give it a special enhancement. Because of the natural characteristics of ceramic/porcelain, the textures will add a unique touch to any photo/illustration.
Use & Care
Are there any special installation instructions for my Heat Pressed Mural?
Adhesives – For the ceramic, porcelain and tumbled stone tiles, any adhesive you would normally use for installation would be fine. For the glass tiles, we recommend any Epoxy Thin-Set Mortar in white.
Grouting – We do not recommend grouting the glossy ceramic tiles, as the finish is very soft and will scratch. We recommend an unsanded grout for the Matte. Sanded grout may be used on the Tumbled Stone and Porcelain tile. For the glass tiles, you should use an Epoxy grout specially designed for use with glass. For any application where the tile is exposed to water, you will want to use waterproof grout, or seal the grout so that water does not get under the tiles.
Are there any special installation instructions for my Kiln Fired Mural?
That is great thing about the kiln firing processes. Once they have baked, they are as durable as any tile you might buy in a store. That means that you can use your preference of standard tile adhesives and grouts.
How do I mount my house address tiles?
- Find the perfect place for your house numbers.
- Remove the frame and tiles from the packaging.
- Pre-drill the holes in your walls for the screws that will hold the frame.
- Screw in the frame to the wall.
- Use either very high bonding tape or an epoxy glue to adhere the tiles to the frame.
- Hold for about 30 seconds.
- Repeat steps 5 & 6 for the remaining tiles.
If you did not purchase a frame, we suggest using a strong epoxy glue to adhere tiles to the surface.
How do I take care of tiles?
Tiles are water resistant and easy to clean. For basic maintenance, wipe with a damp towel at least once a week to decrease wear and abrasion from dust and grit.
To prevent damage:
- Avoid using abrasive cleaning pads (steel wool pads, scouring pads, etc.)
- Avoid cleaners containing acid or bleach
- Avoid wax-based cleaners and oil-based detergents
Ordering
Do you offer rush orders?
Yes. Please contact us or call by phone: 714-255-7959
How do I place a wholesale / corporate order?
Please contact us.
How long will my order take to complete (turnaround time)?
Turnaround time for an order is usually between 2 - 3 business days for heat press products and 5 - 7 business days for kiln fired products after artwork is approved. We will let you know via email if your order may take longer than expected.
What payment options do you accept?
We accept Visa, American Express, MasterCard, Discover, and Paypal. All prices are quoted in USD.
Shipping & Returns
How can I track my order?
We will provide a tracking number once your product(s) is ready to ship.
How do I return an item?
Your item must be in its original unused condition to be returned within 30 days of your purchase (absent a manufacturer defect).
To begin the return process, please call us at 714-255-7959 or fill out our return form below to request a refund and we will assign you an RMA #.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15% restocking fee which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
What are your shipping rates?
We do our best to keep the shipping cost to a minimum. All orders shipping to the continental United States ship for $7.95. We do run specials throughout the year so please look out for those in our emails.
What carriers do you use?
We currently use UPS and USPS for the majority of our deliveries.
What happens when an order is on back order?
If an item is placed on back order, we will notify you of the delay in shipment. Items in stock will be shipped and back order items will be shipped when available. You will not be charged any additional shipping and handling for the second shipment.
